Packages are generally dispatched within 4 days after receipt of payment and are shipped and delivered to your door within 7 working days by our courier (with tracking and drop-off without signature).
If you prefer collecting your shopping by yourself from our showroom, please thick that option and wait for our email confirming that it's ready to go. It could also take up to 7 working days but is free of charge.
Whichever shipment choice you make, we will provide you with most updated info about your package.
Large items over €500 eg. stoves has to be delivered by experienced courier, on euro-pallets and it's free but could take up to 4-5 weeks, we will let you know estimated delivery time asap. This also applies to firewood (both, small and large pallets).
Floors, decking etc- i.e. all custom made stuff are delivered free but regarding manufacturer rules and transport requirements (joined pallets and HGV)- waiting time can be extended up to 6-8 weeks.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport type vary according to total weight/size of the shipment.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected. Mostly they are delivered straight from manufacture and there is no middle-man.
Generally, the cost of delivery depends not so much on the quantity or size of purchased goods, but only on the final purchase price. And so we have:
the minimum amount spent in our shop is €5
every* purchase from €5 to €150 is delivered for €10**
purchase above € 150 but below € 500 it is already a delivery cost of € 30
every purchase for € 500 and above is completely free.
*All products from the FLOOR category are valued separately and individually.
* FIREWOOD department also has separate delivery prices, determined directly